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We recommend that, at first, Service Improvement Team meetings be held every other week. After things are organized and under way, most groups meet once a month. That’s enough time to get things done between meetings, while ensuring too much time doesn’t pass without checking in with the whole The Service Improvement Team Service Improvement Team First Meeting Agenda I. Review purpose of the improvement effort and the role of the Service Improvement Team – Chairperson a. The purpose of the service improvement effort is to create a sustainable culture of service excellence throughout every facet of the organization b.

We agree organizations often have too many committees and meetings. The Service Improvement Team, however, is a cornerstone of this effort. Without such a group acting as a rudder for the effort, lasting success will be difficult to attain. There is simply too much to be done to make it all work without a dedicated, energized team to guide the effort along. So, yes, we suppose the Service Improvement Team could be viewed as another committee. We’re confident, however, that it has the potential to be the most important committee in the organization.

There could be legitimate reasons for their continued absence, but it’s wise to replace these individuals with members who can participate in the meetings. 3. Meetings become bureaucratic nightmares. If you see that the Service Improvement Team is not making decisions (dragging everything out), or is often deferring to other entities for approval, it may be a sign that the group doesn’t have the necessary authority to get things done. Take another look at the make-up of the group. Or perhaps the group 39 40 UNLEASHING EXCELLENCE needs to step back and readdress their charter, reaffirming the purpose of the group as a catalyst for action.