By Raines C., Ewing L.
''The artwork of Connecting is full of real-life examples of individuals dealing with possibly awkward or tough relationships in daily events. There also are exciting and uplifting tales of actually masterful communicators practising their craft, in environments starting from company boardrooms to tv studios to the mountains of Lesotho in Africa. The authors clarify how those professional connectors without problems shift between 3 specific views (''me,'' ''you,'' and ''them'') to reach at a transparent and well-rounded view of each strength interaction.'' As our offices and groups develop into extra various in additional methods, it is extra very important than ever to concentration now not on what units us aside, yet on what can convey us jointly. filled with clean views and transparent examples, The artwork of Connecting indicates you ways.
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Additional info for The Art of Connecting: How to Overcome Differences, Build Rapport and Communicate Effectively With Anyone
Example text
They want to be treated fairly. ’’ Sal is right. No matter how great the cultural gap, a genuine smile means the same thing everywhere in the world. It always translates as an offer. And a smile actually triggers positive emotions in your body. The social psychologist Robert Zajonc found that when we contract our facial muscles into a smile, we alter the blood flow to the brain and end up feeling happier. A smile will affect your assumptions and expectations. CURIOSITY IS KEY Curiosity is the universally resourceful state of mind.
Then together they went down to the main desk where the misunderstanding was straightened out and Doris got a special key that would lock her door from the inside. When she shouted to the intruder that she was from Wyoming, she was making an offer. She suddenly found herself in a scary and awkward situation, and her first response was to search for common ground. It worked. When he yelled that he was from Ohio, he was making a counteroffer, one that she accepted when she responded that her husband was from Ohio, too.
No,’’ she said. ‘‘But how did he notice me? ’’ Richard and Michele know in their bones how to establish trust. When Richard was photographing a six-month old whose nose was three inches from a service dog’s nose, he got down on the floor on his stomach. ‘‘I was totally unaware of what I was doing,’’ he says. ’’ The trusting relationship between Richard and Michele says a lot, too. They work together like experienced hunting dogs who’ve worked the field together so often they just know what the other is doing, thinking.