Words have the power to affect both the physical and emotional health of people to whom we speak, for better or for worse. Words used to influence are inspiring, uplifting, and challenging. They encourage, motivate, and persuade; they can be visionary; they can change people’s lives for the better. Verbal communication is a powerful human instrument and we must learn to use it properly. We need to not only learn to think about speaking in new ways, but also learn to think about language and human nature, psychology, and sociology.

But he warns against using it alone because its emphasis on group praise can allow poor performance to go uncorrected. ” Democratic This style draws on people’s knowledge and skills and creates a group commitment to the resulting goals. It works best when the direction the organization should take is unclear, and the leader needs to tap the collective wisdom of the group. Mr. Goleman warns that this consensus-building approach can be disastrous in times of crisis, when urgent events demand quick decisions.

You have to know who will be listening to you. Who are the people, and what is their education, work history, and social and behavioral backgrounds? 2. Prepare, prepare, prepare. What you say and how you say it are both important elements. As a coach, mentor, leader, manager, or executive, your position gives you power, prestige, and elevated authority. People look up to you. 3. People read your body language and especially your nonverbal cues before your words. They begin to interpret the meaning of what you are saying before you are finished, so your nonverbal clues and language should connect with the thoughts and ideas you want to get expressed.