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Performance Measurement with the Balanced Scorecard: A by Stefano Biazzo, Patrizia Garengo

By Stefano Biazzo, Patrizia Garengo

Do we actually be aware of the severe phenomena which are associated with how organisations functionality and the dynamics in their relationships with shoppers, providers and rivals? Are their decision-making strategies based upon a suite of functionality measurements that have been effectively designed and systematically elaborated? The above questions are the point of interest of this ebook, as is the next premise: corporations want a procedure to degree their serious performances to allow them to be controlled successfully; metaphorically conversing, organizations want a “management dashboard” to function a navigational reduction. A dashboard to teach – with as few distortions as attainable – the development of key variables that characterizes the categorical formulation organisations use to stand their aggressive and social surroundings.

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Extra info for Performance Measurement with the Balanced Scorecard: A Practical Approach to Implementation Within SMEs

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Int J Prod Perform Manage 56:518–532 Garengo P, Bititci U (2007) Towards a contingency approach to performance measurement: an empirical study in Scottish SMEs. Int J Oper Prod Manage 27:802–825 Garengo P, Biazzo S, Bernardi G (2007) Designing and implementing a performance measurement system in SMEs: a bottom-up approach. In: Proceedings of the EUROMA international conference managing operations in expanding Europe, Ankara, 17–20 June 2007 Garengo P, Nudurupati S, Bititci U (2007a) Understanding the relationship between PMS and MIS in SMEs: the key role of organizational development.

In light of the above, it becomes clear that the effectiveness of strategy management is linked to the good coordination and fusion of the four engines. It is especially important to point out that there is balance between engines 1-2-4 and engine 3. 2 BSC, Learning Loops and Strategy Review Loops 45 that will guide the enterprise toward the desired direction and to assess and redefine their strategic intents; the operation of engine 3 makes it possible to mould the strategy from the bottom. Strategy management without engine 3 would make the business system slightly more rigid, less adaptive and less swift in perceiving the changes occurring in the environment and in elaborating adequate responses.

UBT Process conformity Quality of warehouse mgmt Process perspective Human resources perspective Continual monitoring of Quality System Extent and Effectiveness of training Update of sales network Extent of pharmac. products Involvement in continual improvement Fig. 3 AB Analitica’s implicit strategy map What are the key financial indicators? Financial perspective Customer perspective 3 What are the key factors/elements that a company focuses upon in order to meet its customers’ needs? Business process perspective Human resources perspective 1 What are the activities that require special attention and what should we excel in?

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