By Frank Rowbotham
Operations administration in Context is an easy and available textual content which gives scholars with an excellent grounding within the concept and education of operations administration and its function inside companies. The constitution is obvious and logical, top newbies to this topic throughout the themes in the way to maximize comprehension, highlighting key concerns and utilizing case experiences and examples from enterprise to contextualize studying. Chapters are established to let incremental and revolutionary studying with a logical improvement of the content material. every one bankruptcy is associated and ends with a precis of the foremost issues to assist revision. routines and self-assessment questions are integrated to augment studying and hold type, with solutions integrated on the finish of the publication. * Written in a transparent and logical sort; perfect for college kids who're taking the topic for the 1st time. * Key matters could be highlighted and supported through genuine lifestyles case stories from a health facility to the Channel tunnel. * Self evaluation questions and suggestions to augment studying. Instructor's handbook is accessible online.
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Sample text
30 4 5 6 7 Operations management in context Chapter 2 What is a transformation model? In the context of operations management, a transformation model is the framework used by the operation to convert its resources into the outputs desired by customers. The key elements of the model are identified and its application to both service and manufacturing industries is investigated. What is meant by service concept? The service concept provides a way in which customers, employees and shareholders perceive the service of an organization.
For example, McDonald’s may be said to be high volume in comparison to a French restaurant. An operation dealing with high volumes should be designed to process the demands placed upon it more speedily than 16 Operations management in context Chapter 1 the operation meeting lower volumes. Higher volume operations can gain efficiency by breaking down the task into small units so the staff specialize in only a small part of the total work. The fact that the task is repeated many times makes it worthwhile to standardize ways of working, so that the same actions are followed time after time.
All these issues will affect the performance of the operations function. Competitors If a firm’s competitors can produce products of similar or better design, cheaper, faster, and of better quality, it will soon make the company out of date and capture its present markets. This can have a significant impact on the activities of the operations function. A company should watch its competitors closely and benchmark against their products, processes and business strategies in order to implement the necessary changes which will reduce the overall operating costs and improve performance of the operations function.