By Patricia E. Blosser
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Extra info for How to Ask the Right Questions
Example text
The first fellow assures the tourist it’s just two miles down the road. The tourist thanks them and goes off. The second fellow then says: ‘Why did you tell him that? ’ 20 ■ Bridging the culture gap As you will see from the other chapters in this book, differing communication styles are a major cause of misunderstanding in the international arena. Summary There are those who will tell you that a process called ‘globalization’ is creating an environment in which companies can operate virtually anywhere in the world under identical conditions to those back home.
We had worked together on a previous project, and I had always found him to be a hard worker. But on this new team, his performance started to deteriorate. Instead of doing his job, he spent a lot of time surfing the internet and writing personal e-mails. The trouble was, our German team leader, Helmut, trusted us to do our work with little supervision. I spoke to Pavel myself, but it didn’t have any effect. So I decided to give Helmut some advice: ‘In Russia, a manager needs to lead and control.
Jante – the imaginary small Danish port featured in the novel – is based on the home town Sandemose left. ’ Few young Scandinavians today actually read this novel; but most will refer to the ‘Jante Law’ to explain their culture. As Richard discovered during the presentations seminar in Sweden, people still think it’s wrong for individuals to push themselves forward; and many ex-pat Swedes will claim that it was the ‘Jante Law’ mentality that drove them out of the country. Australia is another country that celebrates its horizontal power relationships.