By Dieter De Smet, Wolfgang Molnar (auth.), João Falcão e Cunha, Mehdi Snene, Henriqueta Nóvoa (eds.)
Service technological know-how constitutes an interdisciplinary method of systematic innovation in carrier structures, integrating managerial, social, criminal, and engineering facets to deal with the theoretical and useful demanding situations of the companies and its economy.
This publication includes the refereed complaints of the 4th foreign convention on Exploring prone technology (IESS), held in Porto, Portugal, in February 2013. This 12 months, the convention subject matter used to be bettering carrier procedure basics and reports, selected to handle the present have to discover stronger equipment, ways, and strategies for a extra sustainable and complete economic system and society. the nineteen complete and nine brief papers authorized for IESS have been chosen from seventy eight submissions and provided rules and effects with regards to innovation, companies discovery, providers engineering, and prone administration, in addition to the applying of providers in details know-how, company, healthcare, and transportation.
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Additional info for Exploring Services Science: 4th International Conference, IESS 2013, Porto, Portugal, February 7-8, 2013. Proceedings
Example text
Furthermore, experiences with applying the techniques are presented. Keywords: Lead user method, user innovation, e-services, enterprise models. 1 Introduction Designing e-services introduce many new opportunities for business and IT developers. E-services can support existing collaborations between service providers and consumers. E-services can also open up new opportunities for the identification of new and innovative services; services that might not be possible to design without the use of information and communication technology (ICT).
The expert group ended up the least innovative. Although the experiment was small, it shows the power of engaging users in the innovation process. 3 General Service Development and User Involvement The areas of service design and innovation originally stems from the areas of business services that not necessarily need to involve IT.
Section 6 describes the relationships existing between the concept of capability and the concept of service, arguing for the importance of the joint use of the two concepts in service design and engineering. Finally, section 7 concludes this work. Capabilities in Systems Engineering 2 31 On the Concept of Capability in Economics and Strategic Management The concept of capability has been adopted in several areas of knowledge. The concept of organizational capability has been used for many years in economics and strategic management essentially to explain competitive advantage.