By John Greenland
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Extra resources for Business Letters That Work
Sample text
Layout of Your Letter 61 ~ When I met your Technical Director at the National Packaging Exhibition last week . . When responding to a letter you have a similar need to provide a clear focus for the reader. You may wish to use the heading from the original letter before responding more specifically: ~ Thank you for your letter of 12 November. ~ I confirm that we manufacture tubular steel furniture that would be suitable for use in your canteen. ~ The timetable with this letter should give you all the information you need to plan your journey.
If there is no reference, identify the letter to which you reply by quoting the subject and date. An alternative layout (perhaps a little more traditional) will show: Address of reader ……………… ……………… ……………… Your ref: Our ref: Date: 54 Business Letters that Work In the second example, the prompts Your ref: Our ref: Date: will often appear in print on the letterhead and their position will reflect the letter template on the word processor. When you initiate correspondence the section Your ref: remains empty.
When responding to a letter you have a similar need to provide a clear focus for the reader. You may wish to use the heading from the original letter before responding more specifically: ~ Thank you for your letter of 12 November. ~ I confirm that we manufacture tubular steel furniture that would be suitable for use in your canteen. ~ The timetable with this letter should give you all the information you need to plan your journey. Avoid the tempting clichés: We (beg to) acknowledge receipt of your letter of 11th July.